FAQ
- Free Body Kit Promotion
- How soon will my order ship?
- Will my order be shipped insured?
- I ordered TWO parts, but only received ONE. Where is the rest of my order?
- What do I do if I have a problem with my order once I receive it?
- What is your return policy?
- Will I be charged freight on a return?
Q: Free Body Kit Promotion
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Q: How soon will my order ship?
Typical Business hours are Mon through Fri 8:30am to 5:30 Pm EST. We will do our best to ship in stock parts out same day but please allow 2-3 business days for processing. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from an outside vendor. Many large or heavy items (i.e. roof racks, bumpers, etc.) may be shipped directly from the supplier. We only sell products that we believe in and we only deal with suppliers who can handle our orders promptly.
Q: Will my order be shipped insured?
- Please inspect package upon arrival, remove wrap, and inspect all pieces.
- If there are ANY damages make sure to MARK "DAMAGED" on the way bill. Otherwise you WILL forfeit your insurance claim.
- Please see above. If there are any damages they must be noted upon delivery.
Q: I ordered TWO parts, but only received ONE. Where is the rest of my order?
Since we source our parts from a wide range of warehouses across the country, it is likely that the parts that you order will arrive individually. We make every effort to consolidate parts when possible
Q: What do I do if I have a problem with my order once I receive it?
Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to management for priority handling. Please to not attempt to repair or install the part(s). It may affect the ability to return.
If you receive a part damaged you must contact your local Fedex OR UPS OR US Post Office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.
Q: What is your return policy?
We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resellable as new or returnable to our suppliers. Restocking fees vary but are typically 10-25%. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.
Q: Will I be charged freight on a return?
Yes. If you return a product due to no fault of BodyKits.com, you will pay the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that BodyKits.com did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.